Meeting Individual Needs
Our clients have a range of needs that determine the type and amount of services required to live at home. We help people with acute, chronic and palliative conditions that impact on their daily lives and functioning.
Services and Programs
Our Services are designed to help our clients achieve their maximum potential. This means we do not assist people with tasks they are capable of completing on their own. Staff work with each client to enable him/her to complete activities of living. We value our clients’ strengths and strive to support independence. See our Consumer Bill of Rights.
Assisted Living Services – Richview Residence
Care Coordination – The Care Manager provides clients, tenants, their families and community individuals with information about and referral to other health and social services. She also offers supportive counseling to persons in crisis, during periods of illness and loss. She coordinates on-site support services for clients and arranges care plans that are carried out by Personal Support Workers. This program provides services to approximately 65 tenants of Richview Residence.
Assisted Living Services – 25, 35, 53, 57, 63, 73 & 120 Widdicombe Hill Blvd.
Care Coordination – The Care Manager works directly with the Central West CCAC for referral to this program. The Central West CCAC is the singular access point for access to this program. He provides these clients and their families with information about and referral to other community health and social services. He offers supportive counseling to persons in crisis, during periods of illness and loss. He coordinates on-site support services for clients and arranges care plans that are carried out by Personal Support Workers. This program provides services to approximately 40 tenants in the seven Widdicombe buildings.
Personal Support – Personal Support Workers (PSWs) visit tenants in their apartments and assist them with personal care and essential homemaking. In addition to regularly scheduled care-giving, staff are on-site 24-hours a day and can be contacted by tenants, clients or families in the event of a sudden or urgent personal need.
List of Assistance Provided by PSWs:
A customized and decorated a two bedroom apartment to provide Assisted Living Services as transitional care (a bridge) from hospital to home. The apartment is fully equip with electric beds and chairs, kitchen and walk in shower. The unit is staffed by a PSW morning and evening. At all other times the clients in the unit can request assistance from the PSW staff on-site in the Richview Assisted Living Services Program using emergency response technology. The list of assistance provided is the same as above. The length of stay is time limited-5 to 30 days.
Emergency Response – Technology is available which provides a quick response by staff with the push of a button.
Seniors Luncheon – Called A.C.T.I.V.A, this program provides nutritious lunch and group social activity two days per week.
Tenants who live at Richview Residence can contact a Care Manager, CCAC, hospital discharge planner or instruct someone to do so on their behalf. Some information about the individuals’ situation will be taken over the phone. The Care Manager will make an appointment to visit the individual to assess and discuss the person’s individual needs. Tenants in hospital are encouraged to contact a Care Manager at Richview Residence to arrange home care services prior to returning home.
Interested individuals can contact a RCCS Care Manager, or the Central West CCAC intake department, or instruct someone to do so on their behalf. Some information about the individuals’ situation will be taken over the phone. The Care Manager will make an appointment to visit the individual to assess and discuss the person’s individual needs. Individuals in hospital are encouraged to contact the hospital discharge planner or the hospital CCAC Care Manager to assess and discuss the person’s individual needs prior to returning home.
Clear criteria are used by the Care Manager to determine who will receive support services and what type of assistance can be provided. Our services focus on essential care that is needed in order to keep people at home and out of long term care. The focus of our service is on helping tenants/clients complete personal care on a daily basis. If clients need help with a task and are not sure if we can assist, they are encouraged to ask. If we are not able to provide the type of assistance requested, we will help by a referral to one of our community partners.
Open Door Policy:
We have an open door policy. The programs employs a client-centered approach to service provision, care management and care planning. Clients, tenants, their families and other care providers are welcome to drop-by our Admin offices located in ‘the Link’ of the Richview Residence during business hours of 10am – 4pm. Individuals coming to visit our offices from outside the Richview Residence buildings will need to be let into the building in by calling 647-344-2734.
Client Assessment and Approach to Care:
Our Care Manager visits each client in his/her apartment prior to establishing a service agreement. Potential clients are assessed using a holistic bio-psycho-social assessment tool. Client’s strengths and areas of challenge are identified. Service plans are organized with the client’s input and include least intrusive interventions.
The program employs a client-centred case management approach to care planning and service provision. Clients assume an active, participatory role in their own care planning and encouraged to make informed decisions. The client’s right to self-determination is respected and acceptance of any service is strictly voluntary.
Referrals for services are accepted from individuals, their families and professionals. For the Assisted Living Services program referrals will be forwarded to the Central West CCAC. The first step in the referral process involves the collection of basic information about the person’s situation and reason for the referral at that time. The wait period between referral and assessment by the CCAC for non-crisis situations is up to 10 working days.
Limits of Services:
Richview Residence and Widdicombe Hill apartment buildings are independent living accommodation. RCCS support services are provided in-suite using a visitation model that is task focused. Clients can receive as many as six scheduled visits by a PSW during a 24-hour period. However, clients are left alone for extended periods of time between visits and need to be able to make decisions that ensure his/her safety. Persons experiencing cognitive impairment and mobility limitations that is progressive are strongly encouraged to plan for relocation to a higher care setting.
Richview Community Care Services Corporation ACCESIBLE CUSTOMER SERVICE PLAN UPDATE 2014
Richview Community Care Services Corporation CONSUMER BILL OF RIGHTS AND RESPONSIBILITIES
Richview Community Care Services Corporation PRIVACY GUIDELINES AND PRINCIPLES FOR CLIENTS
Richview Community Care Services Corporation SERVICE ACCOUNTABILITY AGREEMENT